Certified technicians. All panel types — LED, OLED, QLED, Smart & Android TVs. Genuine parts. Fixed-price quote before we start. Serving all Nairobi estates, same day.
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Our technicians diagnose and repair the full range of TV faults — from simple power-supply issues to complex panel replacements. Below is a reference guide to the most common problems we encounter across all TV types.
| Fault / Symptom | Likely Cause | Panel Types Affected | Severity | Typical Fix |
|---|---|---|---|---|
| No picture, TV powers on but screen is black | Failed backlight LEDs or backlight driver board | LED, QLED | Moderate | Backlight strip replacement or driver board repair |
| TV won't turn on — no standby light | Dead power supply board, blown fuse, or faulty capacitors | All types | Moderate | Power supply board repair or capacitor replacement |
| Cracked or shattered screen | Physical impact damage to panel | LED, OLED, QLED | Major | Full screen panel replacement |
| Vertical or horizontal lines on screen | Damaged panel ribbon cable, loose T-Con board connection, or panel failure | LED, OLED | Moderate | T-Con board replacement or ribbon cable reseating |
| Sound but no picture (dim or dark screen) | Backlight failure — LEDs are out but panel is functional | LED, LCD | Moderate | Backlight LED strip replacement |
| Picture but no sound | Blown speaker, faulty audio IC, or damaged main board audio output | All types | Minor | Speaker replacement or audio IC repair on main board |
| HDMI port not working | Damaged HDMI port, loose solder joint, or main board fault | All types | Minor | HDMI port re-soldering or replacement |
| TV keeps switching off (auto-shutdown) | Overheating, faulty capacitors, or power board fault | All types | Moderate | Capacitor replacement, thermal paste reapplication, cleaning vents |
| Remote control not responding | Faulty IR sensor on TV or dead remote | All types | Minor | IR sensor replacement or remote programming |
| Smart TV won't connect to Wi-Fi | Faulty Wi-Fi module, firmware bug, or DNS configuration issue | Smart TV, Android TV | Minor | Wi-Fi module replacement or firmware update |
| Distorted, discoloured, or washed-out picture | Faulty T-Con board or panel degradation | LED, OLED | Moderate | T-Con board replacement or picture calibration |
| TV stuck on logo / boot loop | Corrupted firmware, failed eMMC storage, or software crash | Smart TV, Android TV | Moderate | Firmware flashing or eMMC chip replacement |
| Ghosting or image burn-in | Panel wear (common with OLED), pixel damage from static images | OLED | Major | Pixel refresh cycle, or panel replacement in severe cases |
| USB port not reading devices | Damaged USB port or main board USB controller fault | All types | Minor | USB port re-soldering or replacement |
We carry spare parts and have trained technicians for all major television brands sold in Kenya. If your brand is not listed, call us — we can almost certainly help.
Not sure if we service your TV? Call us with the model number — we'll confirm availability of parts right away.
Call 0709 004 600| Brand | Common Models We Service | Panel Types | Smart TV? | Parts Availability |
|---|---|---|---|---|
| Samsung | Crystal UHD, QLED (Q60, Q80, Q90), The Frame, Neo QLED, Series 4/5/6/7/8 | LED, QLED, Neo QLED | Yes | Excellent |
| LG | UHD (UN7, UN8), NanoCell, OLED (CX, C1, C2, G2), QNED | LED, OLED, NanoCell | Yes (webOS) | Excellent |
| Sony | Bravia KD/KE series, X75K, X90K, A80K OLED, X95K, W800 | LED, OLED, QLED | Yes (Android/Google TV) | Good |
| Hisense | A6, A7, U6, U7, U8, ULED, Laser TV, 40/43/50/55/65/75" LED | LED, ULED | Yes (VIDAA) | Good |
| TCL | P Series, S Series, 4-Series, 5-Series, 6-Series QLED, L32/L43/L55 | LED, QLED | Yes (Roku/Google TV) | Good |
| Skyworth | UB7500, E6S, Q20, G3, 32/43/50/55/65" LED and Smart series | LED | Yes (Android) | Good |
| Vitron | V3200K, V4000FS, V4300F, V5500S, V6500FS, 32/43/55" series | LED | Some Models | Moderate |
| Vision | Plus 32/43/55/65" LED, Smart Android series | LED | Some Models | Moderate |
| Bruhm | BFP-2403, BTD-3200HD, LED 32/43/55", Smart series | LED | Some Models | Moderate |
| Panasonic | TX-32/43/50/55/65, MX700, LX800, OLED MZ1500 | LED, OLED | Yes (My Home Screen) | Moderate |
| Philips | PUS6504, PUS7805, PUS9006, OLED 806, Ambilight series | LED, OLED | Yes (Android TV) | Moderate |
| Sharp | 2T-C32/43/50", 4T-C50/55/65", Aquos series | LED | Some Models | Moderate |
| Ramtons | RF/157, RF/162, RF/165 LED series, Smart models | LED | Some Models | Moderate |
All prices below are estimates in Kenyan Shillings and cover labour and parts where applicable. We provide a fixed-price quote before beginning any work — no hidden charges, no surprises.
| Repair / Service | Applies To | Estimated Cost (KES) | Turnaround | Warranty |
|---|---|---|---|---|
| Diagnosis / Job Assessment | All TV types | 1,000 – 1,500 (waived if repaired) | Same day | N/A |
| Power Supply Board Repair | All TV types | 2,500 – 5,500 | Same day – 1 day | 3 months |
| Backlight LED Strip Replacement | LED / LCD TVs | 3,000 – 7,000 | Same day – 2 days | 3 months |
| Backlight Driver Board Repair | LED / QLED TVs | 2,500 – 5,000 | 1 – 2 days | 3 months |
| Main Board (Motherboard) Repair | All TV types | 4,000 – 9,000 | 1 – 3 days | 3 months |
| T-Con Board Replacement | LED / OLED TVs | 3,500 – 7,500 | 1 – 2 days | 3 months |
| Screen / Panel Replacement (32") | LED TVs | 7,000 – 12,000 | 2 – 5 days | 3 months |
| Screen / Panel Replacement (43") | LED / Smart TVs | 10,000 – 18,000 | 3 – 7 days | 3 months |
| Screen / Panel Replacement (55" – 65") | LED / QLED / Smart TVs | 18,000 – 28,000 | 5 – 10 days | 3 months |
| OLED Panel Repair / Replacement | OLED TVs (LG, Sony, Philips) | 22,000 – 45,000+ | 5 – 14 days | 3 months |
| HDMI Port Repair / Replacement | All TV types | 1,500 – 3,500 | Same day | 3 months |
| Speaker / Audio Repair | All TV types | 1,500 – 4,500 | Same day | 3 months |
| Firmware Update / Software Flash | Smart TVs, Android TVs | 1,500 – 3,000 | Same day | 1 month |
| Wi-Fi Module Replacement | Smart TVs | 2,000 – 4,500 | 1 – 2 days | 3 months |
| Capacitor Replacement (Bulging / Failed) | All TV types | 1,500 – 3,500 | Same day | 3 months |
| TV Cleaning & Preventive Service | All TV types | 1,000 – 2,500 | Same day | N/A |
* Prices are estimates in KES and may vary depending on TV brand, model size, and current parts availability. A firm quote is always provided before work begins. Diagnosis fee is waived when a repair is approved.
Want an exact quote for your TV repair?
Tell us the brand, model, and fault — we'll give you a firm price in minutes.
From a quick backlight fix to a full panel swap, here is what makes us the preferred television repair company in Nairobi.
Our engineers are trained and certified on all major TV panel technologies — LED, OLED, QLED, and Smart TV platforms. No guesswork, no trial-and-error billing.
We dispatch to all Nairobi estates — Westlands, Kilimani, Lavington, Langata, Kasarani, Ruiru, and more. Most common faults are resolved the same day we arrive.
We source OEM and manufacturer-approved parts for every brand we service. No counterfeit components — your TV is repaired to perform exactly as it was designed to.
You receive a written quote after diagnosis, before any repair work begins. The price we quote is the price you pay. No hidden labour charges. No surprise add-ons.
Every repair we complete is covered by a three-month warranty on both parts and labour. If the same fault returns within the warranty period, we fix it free of charge.
Our technical team is reachable by phone and WhatsApp after your repair. If you have questions about your TV's performance or settings, we are available to help.
Real feedback from Nairobi homeowners who trusted us with their television repairs.
"My Samsung 55" QLED developed a blank screen — no picture at all despite having sound. Best Appliance Repair diagnosed it as a backlight fault and had it fixed the same afternoon. Price was exactly what they quoted. Very impressed."
"My LG smart TV kept rebooting to the logo and would not load. I was told by another shop it needed a new set. Best Appliance Repair reflashed the firmware and it has been running perfectly for three months. Saved me over 30,000 shillings."
"Called them about my Hisense TV which had horizontal lines across the screen. The technician arrived in under two hours, replaced the T-Con board, and the picture was perfect. Clean work, professional, and the 3-month warranty gave me peace of mind."
Guides, tips, and repair advice from our certified technicians — covering all the television brands and faults we service in Nairobi.
Reach us by phone, WhatsApp, or in person. We cover all Nairobi estates and are available seven days a week.
Westlands, Nairobi, Kenya
We also offer mobile repair service at your home or office
Monday – Sunday: 7:30 AM – 7:00 PM
Including public holidays
Westlands, Kilimani, Karen, Langata, Kasarani, Ruiru, South B, South C, Embakasi, Lavington, Gigiri, Runda, and all other Nairobi estates.
Call or WhatsApp us with your TV brand, model, and the fault you are experiencing. We will confirm availability, give you a quote, and schedule a technician visit at a time that works for you.
Available Monday – Sunday · 7:30 AM to 7:00 PM
Same-day television repair across all Nairobi estates. All brands. All panel types. Fixed price. 3-month warranty on every repair.